We're here to help you 24/7. Get in touch with our support team through email.
For account issues, deposits, withdrawals, and general inquiries. Our team responds within 2 hours.
Follow these guidelines to ensure you receive prompt and effective assistance from our support team.
Find quick answers to common questions before reaching out to support.
Our standard response time is within 2 hours for general inquiries. Technical issues receive priority and are typically addressed within 1 hour. For urgent security matters, we aim to respond within 30 minutes. Response times may be slightly longer during periods of high volume, but we always strive to provide timely assistance.
Please include your EbitDuo username, a clear description of the issue, relevant transaction IDs or dates, and any screenshots that might help us understand the problem. For deposit/withdrawal issues, include the cryptocurrency, amount, and transaction hash. The more information you provide, the faster we can assist you.
Currently, we provide support exclusively through email to ensure all communications are properly documented and secure. This allows us to maintain detailed records of all support interactions and provide accurate, well-considered responses. We find email support to be the most effective method for handling cryptocurrency-related inquiries that often require careful investigation.
If you haven't received a response within the expected time frame, please check your spam/junk folder first.
Yes, we provide support in multiple languages including Spanish, French, German, Russian, Chinese, and Arabic. When you email us, please indicate your preferred language in the subject line or at the beginning of your message (e.g., "[SPANISH] Account Issue"). Our multilingual support team will respond in your preferred language.
Didn't find your answer here? Email our support team directly for personalized assistance.